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Incident History

A complete history of past incidents and their resolutions.

December 2025

Login Issues for LiveSchool

Resolved~1 hour 1 min of impact

We are currently investigating reports of users being unable to log in to https://liveschoolapp.com. Our team is actively assessing the cause of the issue and working toward a resolution. We will share updates as soon as we have more information.

Web Access, Mobile Access Dec 10, 2025, 4:15 PM

October 2025

AWS Outage Impacting LiveSchool Performance

Resolved~6 hours 34 min of impact

We're currently aware of widespread issues affecting LiveSchool performance, including: - Difficulty logging in or long load times - Points not appearing as recorded - Occasional errors when navigating the app These issues are related to a major outage with Amazon Web Services (AWS), which powers much of the internet's infrastructure. We're actively monitoring the situation and will post updates as LiveSchool's performance returns to normal.

Web Access, Mobile Access, Data Viewing Oct 20, 2025, 10:00 PM

Users unable to log in to LiveSchool

Resolved~45 minutes of impact

We are investigating reports that some users are unable to log in to LiveSchool. When attempting to sign in via username and password, the page does not progress past the login screen. This issue may impact both web and mobile access. Our team is actively investigating the cause and working toward a resolution. We'll provide updates here as soon as more information becomes available.

Web Access, Mobile Access Oct 16, 2025, 2:31 PM

August 2025

Temporary issues loading the site

Resolved~15 minutes of impact

Users experienced issues when trying to load the site. The site remained on the Blue screen that shows before the Loading image.

Web Access, Mobile Access Aug 13, 2025, 9:40 PM

June 2025

Issues Loading and Logging into LiveSchool

Resolved~44 minutes of impact

We are aware of issues accessing LiveSchool at the moment. We are actively investigating and will provide regular updates on the status.

Web Access, Mobile Access Jun 12, 2025, 8:00 PM

May 2025

Service Disruption – Investigating

Resolved~1 hour 14 min of impact

We're currently investigating an issue that is causing a disruption to LiveSchool services. Our team is actively working to identify the root cause and will share updates as soon as we have more information. Thank you for your patience.

Web Access, Mobile Access May 30, 2025, 2:24 PM

April 2025

Intermittent Loading Pages

Resolved~37 minutes of impact

We are aware of an intermittent issue where some customers see a perpetual "Loading" page.

Web Access, Mobile Access Apr 16, 2025, 8:22 PM

September 2024

Site Unresponsive (7 Minutes)

Resolved~7 minutes of impact

The site was briefly unresponsive for approximately 7 minutes.

Web Access, Mobile Access, Data Saving, Data Viewing Sep 30, 2024, 3:51 PM

October 2023

Services down due to DNS Configuration Error

Resolved~5 hours of impact

Services were down due to a DNS configuration error.

Web Access, Mobile Access Oct 14, 2023, 2:21 AM

August 2023

LiveSchool Not Loading

Resolved~55 minutes of impact

LiveSchool was not loading for users.

Web Access, Mobile Access Aug 26, 2023, 7:30 PM

Summary

10

Total Incidents

9

Months with Incidents

103

Avg Resolution (mins)

100%

Resolved